Returns & Exchanges
At Texas Vintage Sisters, we aim to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!
Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
• All return packages must be received within 30 days of the date your order shipped from us.
• Returns are processed within 5-7 business days of package receipt.
• Refunds can only be issued to your original payment method or in the form of store credit.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• We only offer exchanges for the same item in a different size or color, if available.
• Shoes are returnable ONLY in original condition. They must be returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box
• The following items are non-refundable:
o Returns received after 30 days of the original order shipment date
o Returns received in damaged or worn condition
o Leggings, tights, socks, and final sale items
o Shoes that have be worn
• The following items are returnable for store credit ONLY:
o Vintage
o Thrifty Finds
o Custom Creations
How to Make a Return or Exchange
All Returns and Exchanges must be approved prior to any action taking place. Please email us with your concern, and then you will follow these steps in order to make your return or exchange.
1. Include your original invoice in your package. If you have misplaced it, simply go to "My Account", under previous orders, click "view". Print the invoice needed.
2. Please circle the name of the items you are returning or exchanging.
3. Write on the invoice the reason for the return or exchange.
4. Ship the items back to us to the mailing address that you will receive through email.